Terms of ServiceWhat happens if it goes wrong.

You can stop after any week with no fee, and move or cancel any gig free with 48 hours’ notice. No minimum term, no notice period on the run, no auto-renewal and no exit fee. Cancel a gig with less than 48 hours to go and the performer is paid half their fee for the night: that half, with the super on it, is what you are invoiced, and nothing else. Our booking fee is never charged for a gig that did not happen.

If a performer pulls out, another act covers the gig. They can send someone of the same standard themselves, and where they do not, we go and find somebody. The gig stays booked, we tell you who is coming when we have them, and you do not pay for a gig that did not happen.

We engage and pay the performers. You pay us. You never chase a musician for anything.

Agreeing a fee with an act yourself, in a lineup you are running, is a different thing. That one is between you and them. We only move the money, and half the fee stands if you call the gig off inside the last 48 hours. The cover above is also ours to give only on a gig you book through us: if an act you engaged yourself pulls out, we do not send a replacement.

Your account is free, and each gig is charged at the budget you set for it. The one thing we add is a flat booking fee of ten dollars per gig, and only for a gig that happened. No gig, no booking fee.

Nothing in here costs you anything beyond the fee. Feeding the act used to be a term and is not one any more. You set your own policy once, a meal and two drinks, a staff discount, or neither, and the performer sees which it is before they accept the gig.

The photos and video from your gigs are yours to keep and use, forever, for free. We may also use them in our own marketing, and you can tell us to stop at any time.

That is a summary and the sections below are the actual terms. If the two ever disagree, tell us, because we have written it wrong.

Open Dawn Entertainment, a live entertainment and media business in Perth, Western Australia, ABN 25 701 630 793, run by Yannai Goldberg. You can reach him at yannai@opendawn.com.au or 0491 616 579. Open Dawn started in February 2026.

These terms apply when you book live music into your venue. They start with your first booking and they cover every gig a performer plays for you after that.

If you are not a venue and you are here because you use the app, the section immediately below is the part that applies to you. The rest of this page is a booking contract and will not make much sense.

This section applies to anybody with an Open Dawn account and to anybody reading a Live room without one. It is separate from the booking contract below and does not change it.

You have to be at least sixteen. Our rule, not a law's. The app carries other people's words in it and sixteen is where we have drawn the line under who should be reading and writing them.

What you write in the app is yours and stays yours. We do not take ownership of a message, a room line or anything on your profile. What you give us is permission to store it, to show it to the people it is meant for, and to keep a copy when somebody reports it. Nothing you type in a conversation is used in our marketing. If we ever want to quote something you wrote in public, we will ask you first.

There is no tolerance for abuse, and that sentence has teeth rather than being decoration. Do not use the app to harass, threaten, bully or impersonate anybody; to post sexual content, hate, or anything about a child that should not exist; to advertise at people; or to get around a block somebody has put on you. If you do, we remove what you wrote, and depending on what it was we will block you, close your account, or both, without a warning first. We do not run a three strikes system and we are not going to pretend to.

We can remove content and end a room. Anything typed in the app is checked by our systems before it is stored, and a person can take something down afterwards. We would rather explain a removal than not, and we will where we can, but we are not going to leave something up while we debate it.

If something is wrong, tell us, and here is what you get back. There is a report control on everything a stranger can see, and it works without an account. A person reads every report, and that person is Yannai. Most days he gets to them the same day; either way you will hear from us within a week. We will tell you it was read. We will not tell you what we decided about the other person, because that is their business and handing it to you would make you a party to it.

You can also just write to him: yannai@opendawn.com.au or 0491 616 579. Both are on the contact page, in the privacy policy and inside the app, and they are the same two either way.

Your account is free and you can close it whenever you like, from inside the app or from the portal's settings page. The privacy policy says what a closure removes and, more usefully, the three things it does not.

A booking is confirmed in writing, by email or message, naming the date, the start and finish times, and the fee. That confirmation is part of these terms, and where it says something different about a specific gig, the confirmation wins.

A weekly run continues only while you want it to. You can stop after any gig you have paid for, without notice and without giving a reason. We will ask why, because we would rather know, but you do not have to tell us.

There is no minimum term, no automatic renewal and no fee for stopping. Stopping the run cancels the gigs not yet played, and the 48 hour rule in the next section applies to each of them in the ordinary way.

With 48 hours’ notice there is no fee. Move a gig, drop a gig, or drop the whole week, and if you tell us at least 48 hours before the start time you are not charged for it. That holds whatever the reason: a flood, a licensing direction, a government closure, a death in the family, or simply that you have changed your mind about this week. The 48 hours runs from when you tell us, by phone, email or in the app, to the gig’s start time.

Inside 48 hours, the performer is paid half. An act cancelled on with less than two days to go has held the date, turned down other work for it and planned the night around it. So a gig cancelled within 48 hours of its start time pays the performer half their agreed fee, and what you are invoiced is that half and the superannuation on it; every dollar of it goes to them. Our booking fee is not charged, because the gig did not happen. The reason does not change the figure; the notice does.

Moving a gig inside 48 hours counts as cancelling it, unless the performer takes the new date, in which case nothing is charged for the move. We will ask them first and tell you what they said.

Either way, ring us as early as you can manage. The 48 hours is where the money turns, but the earlier a performer knows, the better their chance of filling the night, and that is worth more to them than the fee.

Outdoor areas. If the gig depends on weather, make the call by about two in the afternoon for an evening start, which is the hour after which the act is already in the car. A weather call is still a cancellation, so inside 48 hours half the performer’s fee is invoiced like any other late cancellation. What the early call buys is a performer who is not standing in your car park when the rain comes, and a venue they will say yes to next time.

No agency can promise that a specific human will never get sick, and we are not going to pretend otherwise. What we can promise is exactly what happens when one does, and all of it is inside our control.

You get an email from us saying the act has cancelled, and that we are looking for a replacement. It goes out as soon as we know.

The act can send someone in their place. Every performer we book runs their own business and keeps their own diary, so the first move is theirs. They may put up another act of the same standard and repertoire, and we take it unless there is a reason not to. If you booked that particular name and would rather not have a stand-in, tell us and we will treat it as a cancellation instead, with everything below applying.

If nobody is sent, we go and find somebody else. The gig stays booked while we do. You approved it once and we are not going to make you approve it again; if we fill it, a second email tells you who is coming. If you would rather call the gig off once you hear, ring us and we will pull it, and because the cancellation started on our side there is no fee for that, whatever the notice.

You do not pay for a gig that did not happen. If we cannot find anyone, there is no gig that day and there is no invoice for it. We are not going to dress that up as a credit or a make-good; the gig simply does not run.

You never have to ring around looking for someone. That is the job you are paying us for.

You pay nothing for that gig, at any notice. The 48 hour rule is for cancellations that start on your side.

We know an unpaid invoice is not the real cost to you. You have posted it, you may have rostered an extra hand, and you have told your regulars. That is why the thing we hold ourselves to is telling you early, while you can still do something about the gig, rather than making it up to you afterwards.

None of this is a demand. It is the list of things that cause an argument at eight o'clock if nobody agreed them at four.

Power. Two standard ten amp outlets within reach of where the act plays, on a circuit that is not shared with the kitchen.

Space. About two metres by two for a solo act, three by two for a duo, agreed in advance and not moved on the day without a call.

Load-in. Access from thirty minutes before the start, a route the gear can travel, and somewhere out of the way for empty cases. Your act will be set up and ready to start on time, and will clear the room within the access window you give us, so the window is short on purpose. If the way in involves stairs, wet floors or a packed room, tell us beforehand.

Parking. A bay near the load-in if you have one. If you do not, just say so in advance and we will plan around it.

Somewhere to leave gear, or not. Most rooms have nowhere secure a performer could leave an amp or a PA between gigs, and that is completely normal. We ask because the answer goes on your booking record and the performer relies on it at tax time. Tell us either way and we record what is actually the case. Nothing about the booking, the price or the gig changes on the answer.

A person. Someone on shift who knows the booking is happening and can make a decision about it.

Feeding the act, if you want to. This used to be a term and it is not one any more. You set a policy for your venue once and it is one of three things: a meal and two drinks, a staff discount, or nothing at all. Whichever you pick is shown to every performer before they accept a gig at your place, so nobody turns up expecting a feed that was never offered and nobody negotiates their dinner at four in the afternoon. Most venues put something on, because three hours of playing is a long time without a meal and an act that has been looked after wants the next one. If you run a staff meal, that is the easiest version of it. Drinks are the performer's choice from what you serve, and service stays your call under your licence, the same as it is for anyone else in the room.

Beyond that we do not ask for a rider. Anything else you put on for the act is your courtesy and not an obligation.

You set the volume ceiling and the act works to it. If you want it down, say so and it comes down there and then, without a discussion. This is your room and your relationship with the people who live near it.

Your venue holds its own liquor licence and any entertainment conditions on it, along with its music licensing for public performance and its obligations about noise. We cannot hold any of those for you, because they attach to the premises rather than to us.

If a gig is stopped part way through because of a licensing or noise issue, you are not charged for it, the same as any other gig that does not go ahead.

We film in your room, with your customers in shot, so this section matters more than it looks.

What you get. Everything we deliver to you is yours to use however you like, on any channel, for as long as you like, at no cost and without asking us. That includes footage from any gig, whether you carry on with us or not.

What we do with it. We may use footage from your gigs in our own marketing, on our website and social accounts and when showing other venues what we do, including shots where your room is recognisable. Tell us at any time that you would rather we did not, for one clip or for everything, and we stop. No reason needed and no argument. If you would rather we asked first every time, say so and that becomes the arrangement for your venue.

Your customers. We will give you signage for filming gigs to display. Anyone who asks not to be filmed is not filmed, and nobody has to explain why. If you ask us to take a shot down, it comes down within one working day, no reason needed. We do not put an identifiable close-up of a customer in any advertising without that person's agreement, and we do not use identifiable footage of children at all.

Your staff. Tell us in advance if any of your people are not to be filmed and they will not be.

We engage the performers and we pay them. You pay us, and you never chase a musician for money, a cancellation or anything else. One invoice, one person to ring.

We invoice weekly, in arrears, for gigs that have been played and for any gig cancelled inside 48 hours. Your invoice arrives on the Monday morning and covers the week just gone, every gig on the one invoice.

It is paid by direct debit on the Thursday. That leaves you Monday, Tuesday and Wednesday to read it and tell us if a gig looks wrong. Say so before Thursday and we hold the debit while we sort it out. Nothing leaves your account while a gig is in question.

The day before the debit you get an email telling you the amount and the day, so the number is never a surprise.

The authority is set up once, when you come on board, and it covers the weekly invoice and nothing else. Your account details go straight to Stripe, who process the payment. We never see them and we do not store them. You can cancel the authority whenever you like, through us or through your bank.

If a debit does not go through, we ring you. There is no dishonour fee from us, and we do not just try again the next morning.

There is no interest, no late fee and no recovery charge. If an invoice goes a month past due we will pause the bookings and talk to you, which is a conversation rather than a penalty.

The gig is charged at the budget you set for it, and nothing else is added except our booking fee. Your budget covers the performer’s fee and the superannuation we pay on it. Our booking fee is a flat ten dollars per gig, charged only for a gig that happened. A gig you call off with 48 hours’ notice is not on the invoice at all; one called off inside 48 hours is on it at half the performer’s fee plus the super on that half, with no booking fee. The budget on a gig is fixed the moment a performer accepts it, so a change to your weekly figure afterwards applies to the gigs you book after the change, not to one somebody has already agreed to play.

Every figure is exclusive of GST. The budget you set for a gig is before GST, and so is the booking fee. Where GST applies it is added on top. Your invoice carries our ABN and shows any GST as its own line, so you can always see what is fee and what is tax. If you are registered yourself, that GST is claimable by you in the usual way, which makes the real cost of a gig the budget you set either way.

We do not take deposits for venue live music, and we do not hold a card on file. A direct debit authority is not a card: it draws the invoiced amount on the invoiced day, and nothing else.

This section is for weddings, parties, corporate functions and anything else booked through a private account, where a musician writes you a quote for the day rather than playing to a venue’s weekly budget. Everything above about the app, footage and GST applies here too; what differs is how the money and the cancellations work.

Nothing is charged until you accept a quote. The quote shows the musician’s fee, the superannuation on it where it applies, our flat ten dollar booking fee and GST, so the number you accept is the number you pay. Accepting it locks the date. The payment is taken by direct debit about a month before the event, and you get an email before it leaves your account.

Cancelling with 14 days’ notice costs nothing. Cancel 14 or more days before the event’s start time and there is no fee. If the payment has already been collected, the whole of it comes back to you.

Between 7 and 14 days out, half the musician’s fee is paid. Cancel with more than 7 but fewer than 14 days to go and the musician keeps half their quoted fee, with the super on that half. Our booking fee is not charged. The rest is refunded.

Inside 7 days, the booking is paid in full. Cancel 7 days or less before the start time and the musician’s quoted fee is paid in full, with the super on it, and the booking fee is charged, because by then the date was theirs and nobody else’s. Nothing is refunded.

Moving the date counts as a cancellation at the notice you give, unless the musician agrees to the new date, in which case the booking simply moves and nothing is charged for the move. We ask them first and tell you what they said.

If the musician cannot make it, you are told straight away and we help you find another act for the date. If none suits you, everything you have paid comes back in full, whatever the notice.

These figures match what most Perth booking agents hold private clients to, and they exist for one reason: a wedding or a function is a peak date a musician has planned months around, and it cannot be refilled the way a Tuesday in a pub can.

Everything above is about a gig you book through us. We engage the act, we pay them, you pay us, and what a late cancellation costs is exactly what the sections above say. None of that changes.

The app also lets you agree a fee with an act directly, which is how an event organiser builds a lineup. That is an agreement between the two of you. We move the money for you, which does not make us a party to the agreement and does not make us the guarantor of it.

Cancelling works on the same clock. Call the gig off with 48 hours or more to go and the agreed fee is void, and nobody owes anybody anything. Inside 48 hours the act keeps half of it, and we collect that half from you. You are shown the figure, who it goes to and how it settles before you confirm, and that screen is what applies.

Where the reason the gig fell over sat with somebody else, we can take that half off our books instead of collecting it. We tell both of you that we have. From there it is yours and the act's to settle directly, and we do not take a view on who owes what.

Cover is the other thing to know. When a performer we booked pulls out, the promise above is that another act covers the gig, because finding one is the job you hired us for. A fee you agreed yourself carries no such promise: if the act pulls out, we do not send a replacement, and the slot is yours to fill.

If we get something wrong, what we owe you is capped at the fee for the gig it went wrong on. In the same way, we will not come after you for the trade you lost on a gig that did not go to plan. That cap runs both ways on purpose.

Nothing here takes away rights you have under the Australian Consumer Law. Those guarantees cannot be excluded by a page like this one, and we are not trying to.

We do not put a leash on you. There is no exclusivity here and nothing stopping you booking any act directly, whether you met them through us or not.

A change applies from your next booking week, never to a gig already booked, and we will email you rather than expecting you to check this page.

These terms are governed by the law of Western Australia.

If something here does not match what you were told, or does not suit your room, ring Yannai on 0491 616 579. Most of it is negotiable and we would rather write it down properly than argue about it later.